APA Citation

Hernon, P., & Altman, E. (2009). Assessing services quality: Satisfying the expectations of library customers. New Delhi, India: Ess Ess Pub..

Chicago Style Citation

Hernon, Peter, and Ellen Altman. Assessing Services Quality: Satisfying the Expectations of Library Customers. New Delhi, India: Ess Ess Pub., 2009.

MLA Citation

Hernon, Peter, and Ellen Altman. Assessing Services Quality: Satisfying the Expectations of Library Customers. New Delhi, India: Ess Ess Pub., 2009.

Warning: These citations may not always be 100% accurate.