Implementation FTrack CRM for Business Information Technology (M) Sdn. Bhd. - Zanariah Drahman (Bestari Jaya, Selangor: UNISEL, 2008)
Practical Training Report (Bachelor of Science in Information Technology), UNISEL, 2008
Includes bibliographical references and appendix
Keywords: Universiti Industri Selangor; Customer services -- -- Management -- -- Software; Customer relations -- -- Management -- -- Data processing; Service industries -- -- Marketing