Virtual reference training : the complete guide to providing anytime, anywhere answers

Main Author: Hirko, Buff
Other Authors: Ross, Mary Bucher
Language: English
Published: Chicago: American Library Association, 2004.
Subjects:
Physical Description: v, 160 p.: ill.; 28 cm.
Bibliography: Includes bibliographical references and index
ISBN: 0838908764 (pbk.)
9780838908761 (pbk.)