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| LEADER |
01001cam a2200241 7i4500 |
| 001 |
0000034422 |
| 005 |
20170301090000.0 |
| 020 |
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|a 9780838909522 (pbk.)
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| 020 |
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|a 0838909523 (pbk.)
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| 090 |
0 |
0 |
|a Z678
|b .L38 2009
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| 100 |
1 |
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|a Laughlin, Sara
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| 245 |
1 |
4 |
|a The quality library :
|b a guide to staff-driven improvement, better efficiency, and happier customers
|c Sara Laughlin and Ray W. Wilson.
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| 260 |
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|a Chicago:
|b American Library Association,
|c 2008.
|
| 300 |
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|a xiv, 144 p.:
|b ill.;
|c 28 cm.
|
| 504 |
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|a Includes bibliographical references and index
|
| 650 |
0 |
0 |
|a Customer services --
|z United States
|
| 650 |
0 |
0 |
|a Library administration --
|z United States
|
| 650 |
0 |
0 |
|a Total quality management --
|z United States
|
| 650 |
0 |
0 |
|a Library planning --
|z United States
|
| 700 |
1 |
|
|a Wilson, Ray W
|
| 997 |
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|a Communication, Visual Art & Computing, Faculty
|b Communication, Department
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| 998 |
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|a Library Science, Diploma
|
| 999 |
|
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|a 0000044615
|b BOK
|c OPEN SHELF
|e 2nd Floor, Bestari Jaya
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