The quality library : a guide to staff-driven improvement, better efficiency, and happier customers
| Main Author: | Laughlin, Sara |
|---|---|
| Other Authors: | Wilson, Ray W |
| Published: |
Chicago:
American Library Association,
2008.
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| Subjects: |
| Physical Description: |
xiv, 144 p.: ill.; 28 cm. |
|---|---|
| Bibliography: |
Includes bibliographical references and index |
| ISBN: |
9780838909522 (pbk.) 0838909523 (pbk.) |