How libraries and librarians help : a guide to identifying user-centered outcomes - Durrance, Joan C; Hinton, Marian Bouch; Fisher, Karen E (Chicago: American Library Association, 2005)
Includes bibliographical references and index
Keywords: Libraries -- -- Evaluation; Public services (Libraries) -- -- Evaluation; Public services (Libraries) -- -- Evaluation -- -- United States; Libraries -- -- Evaluation -- -- United States