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The quality library : a guide to staff-driven improvement, better efficiency and happier customers

Main Author:	Laughlin, Sara
Other Authors:	Wilson, Ray W
Language:	English
Published:	New Delhi: Indiana Pub. House, 2009.
Edition:	1st Indiana ed.
Series:	American Library Association Series
Subjects:	Library administration -- > United States Total quality management -- > United States Total Quality Management Library administration -- > Methods

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