The quality library : a guide to staff-driven improvement, better efficiency and happier customers

Main Author: Laughlin, Sara
Other Authors: Wilson, Ray W
Language: English
Published: New Delhi: Indiana Pub. House, 2009.
Edition: 1st Indiana ed.
Series: American Library Association Series
Subjects:
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100 1 |a Laughlin, Sara  
245 0 4 |a The quality library :   |b a guide to staff-driven improvement, better efficiency and happier customers   |c Sara Laughlin and Ray W. Wilson. 
250 |a 1st Indiana ed. 
260 |a New Delhi:   |b Indiana Pub. House,   |c 2009. 
300 |a xiv, 144 p.:   |b ill.;   |c 28cm. 
490 0 |a American Library Association Series 
504 |a Includes bibliographical references and index 
650 0 |a Library administration --   |z United States  
650 0 |a Total quality management --   |z United States  
650 0 |a Total Quality Management  
650 0 |a Library administration --   |x Methods  
700 1 |a Wilson, Ray W  
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