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Lean six sigma for the office

Main Author: Martin, James William
Published: Boca Raton: CRC Press, 2009.
Series: Series on resource management
Subjects:
Total quality management
Service industries -- > Quality control
Six sigma (Quality control standard)
Office management
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Physical Description: xxii, 339 p.: ill.; 24 cm.
ISBN: 9781420068795 (hbk.)

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