Baldrige award winning quality : how to interpret the Baldrige criteria for performance excellence

Main Author: Brown, Mark Graham
Language: English
Published: Boca Raton: CRC Press, 2008.
Edition: 17th ed.
Subjects:
Physical Description: xix, 362 p.: ill.; 28 cm.
Bibliography: Includes bibliographical references
ISBN: 9781420080148 (pbk.)