Virtual reference best practices : tailoring services to your library

Main Author: Kern, M. Kathleen
Published: Chicago: American Library Association, 2009.
Subjects:
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245 1 0 |a Virtual reference best practices :   |b tailoring services to your library   |c M. Kathleen Kern. 
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300 |a viiii, 148 p.:   |b ill.;   |c 28 cm. 
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