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00844cam a2200241 7i4500 |
| 001 |
0000029156 |
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20170218090000.0 |
| 008 |
100429 eng |
| 020 |
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|a 0470260696
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| 020 |
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|a 9780470260692 (hbk.)
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| 040 |
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|a DLC
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| 090 |
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|a HF5415.5
|b .B53 2009
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| 100 |
1 |
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|a Brooks, Laura L
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| 245 |
1 |
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|a Answering the ultimate question :
|b how Net Promoter can transform your business
|c Laura L. Brooks, Richard Owen.
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| 260 |
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|a San Francisco, CA:
|b Jossey-Bass,
|c 2009.
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| 300 |
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|a xiv, 304 p.:
|b ill.;
|c 24 cm.
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| 504 |
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|a Includes bibliographical references and index
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| 650 |
0 |
0 |
|a Customer loyalty
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| 650 |
0 |
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|a Consumer satisfaction
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| 650 |
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|a Customer relations
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| 650 |
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|a Success in business
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| 997 |
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|a Business & Accountancy, Faculty
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| 999 |
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|a 0000035477
|b BOK
|c OPEN SHELF
|e 1st Floor, Shah Alam
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