Answering the ultimate question : how Net Promoter can transform your business
| Main Author: | Brooks, Laura L |
|---|---|
| Language: | English |
| Published: |
San Francisco, CA:
Jossey-Bass,
2009.
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| Subjects: |
| Physical Description: |
xiv, 304 p.: ill.; 24 cm. |
|---|---|
| Bibliography: |
Includes bibliographical references and index |
| ISBN: |
0470260696 9780470260692 (hbk.) |