APA Citation

Brooks, L. L. (2009). Answering the ultimate question: How Net Promoter can transform your business. San Francisco, CA: Jossey-Bass.

Chicago Style Citation

Brooks, Laura L. Answering the Ultimate Question: How Net Promoter Can Transform Your Business. San Francisco, CA: Jossey-Bass, 2009.

MLA Citation

Brooks, Laura L. Answering the Ultimate Question: How Net Promoter Can Transform Your Business. San Francisco, CA: Jossey-Bass, 2009.

Warning: These citations may not always be 100% accurate.