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| LEADER |
00694cam a2200205 7i4500 |
| 001 |
0000029153 |
| 005 |
20170218090000.0 |
| 008 |
101014 eng |
| 020 |
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|a 9780470060636
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| 020 |
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|a 0470060638 (hbk.)
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| 040 |
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|a OhCoOLI
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| 090 |
0 |
0 |
|a HF5415.5
|b .R93 2008
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| 100 |
1 |
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|a Ryals, Lynette
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| 245 |
0 |
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|a Managing customers profitably
|c Lynette Ryals.
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| 260 |
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|a Chichester, England:
|b John Wiley & Sons,
|c 2008.
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| 300 |
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|a xiv, 370 p.:
|b ill.;
|c 25 cm.
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| 504 |
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|a Includes bibliographical references and index
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| 650 |
0 |
0 |
|a Customer relations --
|x Management
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| 997 |
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|a Business & Accountancy, Faculty
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| 999 |
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|a 0000035478
|b BOK
|c OPEN SHELF
|e 1st Floor, Shah Alam
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