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| LEADER |
00824cam a2200205 7i4500 |
| 001 |
0000028982 |
| 005 |
20170218090000.0 |
| 008 |
090903 eng |
| 020 |
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|a 9781605662589 (hbk.)
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| 090 |
0 |
0 |
|a HF5415.5
|b .S53 2009
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| 100 |
1 |
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|a Al-Shammari, Minwir
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| 245 |
0 |
0 |
|a Customer knowledge management :
|b people, processes, and technology
|c Minwir Al-Shammari.
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| 260 |
|
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|a Hershey, PA:
|b Information Science Reference,
|c 2009.
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| 300 |
|
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|a xxiv, 360 p.:
|b ill.;
|c 27 cm.
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| 504 |
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|a Includes bibliographical references and index
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| 650 |
0 |
0 |
|a Customer relations
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| 650 |
0 |
0 |
|a Relationship marketing
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| 997 |
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|a Communication, Visual Art & Computing, Faculty
|b Computing, Department
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| 999 |
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|a 0000037383
|b BOK
|c OPEN SHELF
|e 1st Floor, Shah Alam
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| 999 |
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|a 0000037384
|b BOK
|c OPEN SHELF
|e 1st Floor, Shah Alam
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