APA Citation

Al-Shammari, M. (2009). Customer knowledge management: People, processes, and technology. Hershey, PA: Information Science Reference.

Chicago Style Citation

Al-Shammari, Minwir. Customer Knowledge Management: People, Processes, and Technology. Hershey, PA: Information Science Reference, 2009.

MLA Citation

Al-Shammari, Minwir. Customer Knowledge Management: People, Processes, and Technology. Hershey, PA: Information Science Reference, 2009.

Warning: These citations may not always be 100% accurate.