Quality management for organizational excellence : introduction to total quality

Main Author: Goetsch, David L
Other Authors: Davis, Stanley B
Published: Upper Saddle River, New Jersey: Prentice Hall, 2010.
Edition: 6th ed.
Subjects:
Physical Description: xvii, 634 p.: ill.; 27 cm.
Bibliography: Includes bibliographical references and index
ISBN: 9780138003548 (international ed.)
0138003548 (international ed.)
0135019672 (hbk.)
9780135019672 (hbk.)