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| LEADER |
00765cam a2200217 7i4500 |
| 001 |
0000028772 |
| 005 |
20170218090000.0 |
| 008 |
101215 eng |
| 020 |
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|a 9780132352215
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| 020 |
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|a 0132352214 (hbk.)
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| 040 |
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|a OhCoOLI
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| 090 |
0 |
0 |
|a HF5415.5
|b .K46 2008
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| 100 |
1 |
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|a Kumar, V
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| 245 |
0 |
0 |
|a Managing customers for profit :
|b strategies to increase profits and build loyalty
|c V. Kumar.
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| 260 |
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|a Upper Saddle River, N.J:
|b Wharton School Pub.,
|c 2008.
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| 300 |
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|a xx, 296 p.:
|b ill.;
|c 24 cm.
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| 504 |
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|a Includes bibliographical references and index
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| 650 |
0 |
0 |
|a Profit
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| 650 |
0 |
0 |
|a Customer relations --
|x Management
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| 997 |
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|a Business & Accountancy, Faculty
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| 999 |
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|a 0000035513
|b BOK
|c OPEN SHELF
|e 1st Floor, Shah Alam
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