The encyclopedia of business letters, faxes, and e-mail : features hundreds of model letters, faxes, and e-mail to give your business writing the attention it deserves - Bly, Robert W; Kelly, Regina Anne (Franklin Lakes, N.J. Petaling Jaya, Selangor: Career Press: Advantage Quest Pub., 2009)
Keywords: Facsimile transmission; Electronic mail messages; Memorandums; Commercial correspondence