Quality management : introduction to total quality management for production, processing, and services

Main Author: Goetsch, David L
Other Authors: Davis, Stanley B
Language: English
Published: Upper Saddle River, NJ: Pearson Prentice Hall,, 2006.
Edition: 5th ed.
Subjects:
Physical Description: xviii, 814 p.: ill.; 25 cm.
Bibliography: Includes bibliographical references and index
ISBN: 9780131971349
0131971344 (pbk.)