Service management : operations, strategy and information technology
by: Fitzsimmons, James A
Published: (1994)
Service management : operation, strategy, and information technology
| Main Author: | Fitzsimmons, James A |
|---|---|
| Other Authors: | Fitzsimmons, Mona J |
| Language: | English |
| Published: |
Boston:
McGraw Hill, Inc,
2001.
|
| Edition: | 3rd ed. |
| Subjects: |