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01051cam a2200241 7i4500 |
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0000026542 |
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20170218090000.0 |
| 008 |
090324 eng |
| 020 |
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|a 0071181156 (pbk.)
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| 020 |
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|a 9780071181150
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| 090 |
0 |
0 |
|a HD9980.5
|b .F58 2001
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| 100 |
1 |
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|a Fitzsimmons, James A
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| 245 |
1 |
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|a Service management :
|b operation, strategy, and information technology
|c James A. Fitzsimmons, Mona J. Fitzsimmons.
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| 250 |
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|a 3rd ed.
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| 260 |
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|a Boston:
|b McGraw Hill, Inc,
|c 2001.
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| 300 |
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|a xxvi, 646 p.:
|b ill.lc26 cm..
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| 501 |
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|a With CD-ROM : student resource CD-ROM to accompany service management : operation, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons
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| 504 |
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|a Includes bibliographical references and index
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| 650 |
0 |
0 |
|a Service industries --
|x Management
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| 700 |
1 |
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|a Fitzsimmons, Mona J
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| 997 |
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|a Business & Accountancy, Faculty
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| 999 |
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|a 0000023287
|b BOK
|c OPEN SHELF
|e 1st Floor, Shah Alam
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| 999 |
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|a CDR0001112
|b CD-ROM
|c OPEN SHELF
|e Circulation Counter, Shah Alam
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