Service management : operation, strategy, and information technology
| Main Author: | Fitzsimmons, James A |
|---|---|
| Other Authors: | Fitzsimmons, Mona J |
| Language: | English |
| Published: |
Boston:
McGraw Hill, Inc,
2001.
|
| Edition: | 3rd ed. |
| Subjects: |
| Physical Description: |
xxvi, 646 p.: ill.lc26 cm.. |
|---|---|
| Bibliography: |
Includes bibliographical references and index |
| ISBN: |
0071181156 (pbk.) 9780071181150 |