APA Citation
Fitzsimmons, J. A., & Fitzsimmons, M. J. (2001). Service management: Operation, strategy, and information technology (3rd ed.). Boston: McGraw Hill, Inc.
Chicago Style CitationFitzsimmons, James A., and Mona J. Fitzsimmons. Service Management: Operation, Strategy, and Information Technology. 3rd ed. Boston: McGraw Hill, Inc, 2001.
MLA CitationFitzsimmons, James A., and Mona J. Fitzsimmons. Service Management: Operation, Strategy, and Information Technology. 3rd ed. Boston: McGraw Hill, Inc, 2001.
Warning: These citations may not always be 100% accurate.