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| LEADER |
00742cam a2200205 7i4500 |
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0000026533 |
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20170218090000.0 |
| 008 |
090324 eng |
| 020 |
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|a 9780070217607
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| 020 |
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|a 0070217602 (hbk.)
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| 090 |
0 |
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|a HD9980.5
|b .F58 1997
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| 100 |
1 |
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|a Fitzsimmons, James A
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| 245 |
1 |
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|a Service management :
|b operations, strategy and information technology
|c James A. Fitzsimmons, Mona J.Fitzsimmons.
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| 250 |
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|a 2nd ed.
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| 260 |
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|a San Francisco, California:
|b Irwin McGraw-Hill,
|c 1994.
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| 300 |
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|a xxvi, 613 p.;
|c 24 cm.
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| 650 |
0 |
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|a Service industries --
|x Management
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| 700 |
1 |
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|a Fitzsimmons, Mona J
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| 997 |
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|a Business & Accountancy, Faculty
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| 999 |
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|a 0000023374
|b BOK
|c OPEN SHELF
|e 1st Floor, Shah Alam
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