Service management : operations, strategy and information technology
| Main Author: | Fitzsimmons, James A |
|---|---|
| Other Authors: | Fitzsimmons, Mona J |
| Language: | English |
| Published: |
San Francisco, California:
Irwin McGraw-Hill,
1994.
|
| Edition: | 2nd ed. |
| Subjects: |
| Physical Description: |
xxvi, 613 p.; 24 cm. |
|---|---|
| ISBN: |
9780070217607 0070217602 (hbk.) |