APA Citation

Fitzsimmons, J. A., & Fitzsimmons, M. J. (1994). Service management: Operations, strategy and information technology (2nd ed.). San Francisco, California: Irwin McGraw-Hill.

Chicago Style Citation

Fitzsimmons, James A., and Mona J. Fitzsimmons. Service Management: Operations, Strategy and Information Technology. 2nd ed. San Francisco, California: Irwin McGraw-Hill, 1994.

MLA Citation

Fitzsimmons, James A., and Mona J. Fitzsimmons. Service Management: Operations, Strategy and Information Technology. 2nd ed. San Francisco, California: Irwin McGraw-Hill, 1994.

Warning: These citations may not always be 100% accurate.