A study on the roles and effectiveness of Union Postal Clerical Welfare (UPCW) in Pos Malaysia Berhad (PMB) - Putri Azraini Akma Kamarulbakhrin (Bestari Jaya, Selangor: UNISEL, 2008)
Keywords: Universiti Industri Selangor; Human services -- -- Pos Malaysia Berhad (PMB); Customer services