rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    title: 101 ways to improve customer service
    sub title: training, tools, tips, and techniques
  title info:
    title: One hundred and one ways to improve customer service
  name:
    name part: Ukens, Lorraine L
    role:
      role term: creator
  type of resource: text
  origin info:
    place:
      place term: San Francisco, CA
    publisher: John Wiley & Sons
    date issued: 2007
    issuance: monographic
  language:
    language term: eng
  physical description:
    form: print
    extent: xxiv, 366 p.: ill.; 28 cm..
  note: Lorraine L. Ukens.
  note: With CD-ROM : 101 ways to improve customer service : training, tools, tips, and techniques
  subject:
    topic: Customer services
  subject:
    topic: Employees --
    topic: Training of
  related item:
    title info:
      title: Essential resources for training and HR professionals
  identifier: 9780787982003 (pbk.)
  record info:
    record content source: OhCoOLI
    record creation date: 090224
    record change date: 20170830090000.0
    record identifier: 0000026269