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01161cam a2200265 7i4500 |
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20170830090000.0 |
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090224 eng |
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|a 9780787982003 (pbk.)
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|a OhCoOLI
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|a HF5415.5
|b .U34 2007
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| 100 |
1 |
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|a Ukens, Lorraine L
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| 245 |
1 |
0 |
|a 101 ways to improve customer service :
|b training, tools, tips, and techniques
|c Lorraine L. Ukens.
|
| 246 |
3 |
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|a One hundred and one ways to improve customer service.
|
| 260 |
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|a San Francisco, CA:
|b John Wiley & Sons,
|c 2007.
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| 300 |
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|a xxiv, 366 p.:
|b ill.;
|c 28 cm..
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| 490 |
0 |
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|a Essential resources for training and HR professionals
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| 501 |
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|a With CD-ROM : 101 ways to improve customer service : training, tools, tips, and techniques
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| 650 |
0 |
0 |
|a Customer services
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| 650 |
0 |
0 |
|a Employees --
|x Training of
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| 997 |
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|a Business & Accountancy, Faculty
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| 999 |
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|a 0000001109
|b BOK
|c OPEN SHELF
|e 1st Floor, Shah Alam
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| 999 |
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|a 0000059760
|b BOK
|c OPEN SHELF
|e 1st Floor, Shah Alam
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| 999 |
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|a CDR0001050
|b CD-ROM
|c OPEN SHELF
|e Circulation Counter, Bestari Jaya
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| 999 |
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|a CDR0001051
|b CD-ROM
|c OPEN SHELF
|e Circulation Counter, Shah Alam
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