101 ways to improve customer service : training, tools, tips, and techniques
| Main Author: | Ukens, Lorraine L |
|---|---|
| Language: | English |
| Published: |
San Francisco, CA:
John Wiley & Sons,
2007.
|
| Series: |
Essential resources for training and HR professionals
|
| Subjects: |
| Physical Description: |
xxiv, 366 p.: ill.; 28 cm.. |
|---|---|
| ISBN: |
9780787982003 (pbk.) |