APA Citation

Ukens, L. L. (2007). 101 ways to improve customer service: Training, tools, tips, and techniques. San Francisco, CA: John Wiley & Sons.

Chicago Style Citation

Ukens, Lorraine L. 101 Ways to Improve Customer Service: Training, Tools, Tips, and Techniques. San Francisco, CA: John Wiley & Sons, 2007.

MLA Citation

Ukens, Lorraine L. 101 Ways to Improve Customer Service: Training, Tools, Tips, and Techniques. San Francisco, CA: John Wiley & Sons, 2007.

Warning: These citations may not always be 100% accurate.