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Virtual reference service : from competencies to assessment

Other Authors: Lankes, R. David
Language: English
Published: London: Facet Publishing, 2008.
Subjects:
Electronic reference services (Libraries)
Reference services (Libraries) -- > Information technology
Electronic reference services (Libraries) -- > Study and teaching
Electronic reference services (Libraries) -- > United States
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Physical Description: xvii, 206 p.: ill.; 23 cm.
Bibliography: Includes bibliographical references and index
ISBN: 9781856046381 (pbk.)

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