The virtual reference handbook : interview and information delivery techniques for the chat and e-mail environments
| Main Author: | Kovacs, Diane K |
|---|---|
| Published: |
London:
Facet Publishing,
2007.
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| Subjects: |
| Physical Description: |
xvii, 132 p.; 23 cm. |
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| Bibliography: |
Includes bibliographical references and index |
| ISBN: |
1856046265 (pbk.) 9781856046268 (pbk.) |