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| LEADER |
00903cam a2200253 7i4500 |
| 001 |
0000025863 |
| 005 |
20170218090000.0 |
| 008 |
090122 eng |
| 020 |
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|a 9781595620163 (hbk.)
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| 040 |
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|a OhCoOLI
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| 090 |
0 |
0 |
|a HF5415.5
|b .F54 2007
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| 100 |
1 |
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|a Fleming, John Howland
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| 245 |
1 |
0 |
|a Human sigma :
|b managing the employee-customer encounter
|c John H. Fleming, Jim Asplund.
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| 260 |
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|a New York:
|b Gallup Press,
|c 2007.
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| 300 |
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|a 313 p.:
|b ill.;
|c 24 cm.
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| 504 |
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|a Includes bibliographical references
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| 650 |
0 |
0 |
|a Consumer satisfaction
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| 650 |
0 |
0 |
|a Customer relations
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| 650 |
0 |
0 |
|a Sales management
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| 700 |
1 |
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|a Asplund, Jim
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| 997 |
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|a Business & Accountancy, Faculty
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| 999 |
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|a 0000032764
|b BOK
|c OPEN SHELF
|e 1st Floor, Shah Alam
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| 999 |
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|a 0000032765
|b BOK
|c OPEN SHELF
|e 1st Floor, Shah Alam
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| 999 |
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|a 0000032766
|b BOK
|c OPEN SHELF
|e 1st Floor, Shah Alam
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