Human sigma : managing the employee-customer encounter
| Main Author: | Fleming, John Howland |
|---|---|
| Other Authors: | Asplund, Jim |
| Language: | English |
| Published: |
New York:
Gallup Press,
2007.
|
| Subjects: |
| Physical Description: |
313 p.: ill.; 24 cm. |
|---|---|
| Bibliography: |
Includes bibliographical references |
| ISBN: |
9781595620163 (hbk.) |