APA Citation

Fleming, J. H., & Asplund, J. (2007). Human sigma: Managing the employee-customer encounter. New York: Gallup Press.

Chicago Style Citation

Fleming, John Howland, and Jim Asplund. Human Sigma: Managing the Employee-customer Encounter. New York: Gallup Press, 2007.

MLA Citation

Fleming, John Howland, and Jim Asplund. Human Sigma: Managing the Employee-customer Encounter. New York: Gallup Press, 2007.

Warning: These citations may not always be 100% accurate.