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00851cam a2200241 7i4500 |
| 001 |
0000025219 |
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20170218090000.0 |
| 008 |
090114 eng |
| 020 |
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|a 9780324322385 (hbk.)
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| 020 |
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|a 0324322380 (hbk.)
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| 040 |
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|a OhCoOLI
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| 090 |
0 |
0 |
|a HF5415.55
|b .B37 2008
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| 100 |
1 |
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|a Baran, Roger Joseph,
|c Dr
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| 245 |
1 |
0 |
|a Principles of customer relationship management
|c Dr. Roger J. Baran,Prof. Roger J. Galka,Prof. Daniel P. Strunk.
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| 260 |
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|a Mason, Ohio:
|b Thomson/South-Western,
|c 2008.
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| 300 |
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|a xvi, 511 p.:
|b ill.;
|c 26 cm.
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| 500 |
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|a Includes index
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| 650 |
0 |
0 |
|a Relationship marketing
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| 650 |
0 |
0 |
|a Customer relations --
|x Management
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| 700 |
1 |
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|a Galka, Roger J
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| 700 |
1 |
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|a Strunk, Daniel P
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| 997 |
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|a Business & Accountancy, Faculty
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| 999 |
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|a 0000032585
|b BOK
|c OPEN SHELF
|e 1st Floor, Shah Alam
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