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00711cam a2200229 7i4500 |
| 001 |
0000024266 |
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20170218090000.0 |
| 008 |
090312 eng |
| 020 |
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|a 0749432365 (pbk.)
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| 020 |
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|a 9780749432362
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| 040 |
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|a UiTM
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| 090 |
0 |
0 |
|a HF5415.5
|b .C64 2000
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| 100 |
1 |
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|a Cook, Sarah
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| 245 |
1 |
0 |
|a Customer care :
|b how to create an effective customer focus
|c Sarah Cook.
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| 250 |
|
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|a 3rd ed.
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| 260 |
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|a London:
|b Kogan Page,
|c 2000.
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| 300 |
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|a viii, 215 p.:
|b ill.;
|c 24 cm.
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| 500 |
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|a Includes index
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| 650 |
0 |
0 |
|a Consumer satisfaction
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| 650 |
0 |
0 |
|a Customer services
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| 997 |
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|a Business & Accountancy, Faculty
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| 999 |
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|a 0000022194
|b BOK
|c OPEN SHELF
|e 1st Floor, Shah Alam
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