APA Citation

Cook, S. (2000). Customer care: How to create an effective customer focus (3rd ed.). London: Kogan Page.

Chicago Style Citation

Cook, Sarah. Customer Care: How to Create an Effective Customer Focus. 3rd ed. London: Kogan Page, 2000.

MLA Citation

Cook, Sarah. Customer Care: How to Create an Effective Customer Focus. 3rd ed. London: Kogan Page, 2000.

Warning: These citations may not always be 100% accurate.