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| LEADER |
00748cam a2200217 7i4500 |
| 001 |
0000020522 |
| 005 |
20170218090000.0 |
| 008 |
090506 eng |
| 020 |
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|a 0471643424 (hbk.)
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| 040 |
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|a OhCoOLI
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| 090 |
0 |
0 |
|a HF5415.55
|b .B93 1999
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| 100 |
1 |
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|a Brown, Stanley A
|
| 245 |
1 |
0 |
|a Strategic customer care :
|b an evolutionary approach to increasing customer value and profitability
|c Stanley A. Brown.
|
| 260 |
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|a Toronto:
|b Wiley,
|c 1999.
|
| 300 |
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|a xiii, 305 p.:
|b ill.;
|c 24 cm.
|
| 500 |
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|a Includes index
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| 650 |
0 |
0 |
|a Consumer satisfaction
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| 650 |
0 |
0 |
|a Customer relations
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| 650 |
0 |
0 |
|a Relationship marketing
|
| 997 |
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|a Business & Accountancy, Faculty
|
| 999 |
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|a 0000022166
|b BOK
|c OPEN SHELF
|e 1st Floor, Shah Alam
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