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00748cam a2200217 7i4500 |
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0000020522 |
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20170218090000.0 |
008 |
090506 eng |
020 |
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|a 0471643424 (hbk.)
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040 |
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|a OhCoOLI
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090 |
0 |
0 |
|a HF5415.55
|b .B93 1999
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100 |
1 |
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|a Brown, Stanley A
|
245 |
1 |
0 |
|a Strategic customer care :
|b an evolutionary approach to increasing customer value and profitability
|c Stanley A. Brown.
|
260 |
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|a Toronto:
|b Wiley,
|c 1999.
|
300 |
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|a xiii, 305 p.:
|b ill.;
|c 24 cm.
|
500 |
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|a Includes index
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650 |
0 |
0 |
|a Consumer satisfaction
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650 |
0 |
0 |
|a Customer relations
|
650 |
0 |
0 |
|a Relationship marketing
|
997 |
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|a Business & Accountancy, Faculty
|
999 |
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|a 0000022166
|b BOK
|c OPEN SHELF
|e 1st Floor, Shah Alam
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