Strategic customer care : an evolutionary approach to increasing customer value and profitability
| Main Author: | Brown, Stanley A |
|---|---|
| Language: | English |
| Published: |
Toronto:
Wiley,
1999.
|
| Subjects: |
| Item Description: |
Includes index |
|---|---|
| Physical Description: |
xiii, 305 p.: ill.; 24 cm. |
| ISBN: |
0471643424 (hbk.) |