Voice of the customer : capture and analysis
| Main Author: | Kai, Yang, Dr |
|---|---|
| Published: |
New York:
McGraw-Hill,
2008.
|
| Series: |
Six sigma operational methods series
|
| Subjects: |
| Physical Description: |
xi, 416 p.: ill.; 24 cm. |
|---|---|
| ISBN: |
0071465448 (hbk.) 9780071465441 |