APA Citation
Kai, Y. (2008). Voice of the customer: Capture and analysis. New York: McGraw-Hill.
Chicago Style CitationKai, Yang. Voice of the Customer: Capture and Analysis. New York: McGraw-Hill, 2008.
MLA CitationKai, Yang. Voice of the Customer: Capture and Analysis. New York: McGraw-Hill, 2008.
Warning: These citations may not always be 100% accurate.