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| LEADER |
00711cam a2200217 7i4500 |
| 001 |
0000020072 |
| 005 |
20170218090000.0 |
| 008 |
080522 eng |
| 020 |
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|a 9780078226342
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| 020 |
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|a 0078226341 (pbk.)
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| 040 |
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|a DLC
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| 090 |
0 |
0 |
|a HF5415.5
|b .L87 2002
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| 100 |
1 |
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|a Lucas, Robert W
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| 245 |
1 |
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|a Customer service :
|b skills & concepts for success
|c Robert W. Lucas.
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| 250 |
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|a 2nd ed..
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| 260 |
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|a New York:
|b McGraw-Hill,
|c 2002.
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| 300 |
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|a xxxii, 532 p.;
|c ol. ill.;
|c 28 cm.
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| 504 |
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|a Includes bibliographical references and index
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| 650 |
0 |
0 |
|a Customer services
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| 997 |
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|a Business & Accountancy, Faculty
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| 999 |
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|a 0000022176
|b BOK
|c OPEN SHELF
|e 1st Floor, Shah Alam
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