Customer service : skills & concepts for success
| Main Author: | Lucas, Robert W |
|---|---|
| Language: | English |
| Published: |
New York:
McGraw-Hill,
2002.
|
| Edition: | 2nd ed.. |
| Subjects: |
| Physical Description: |
xxxii, 532 p.; ol. ill.; 28 cm. |
|---|---|
| Bibliography: |
Includes bibliographical references and index |
| ISBN: |
9780078226342 0078226341 (pbk.) |