APA Citation
Lucas, R. W. (2002). Customer service: Skills & concepts for success (2nd ed.). New York: McGraw-Hill.
Chicago Style CitationLucas, Robert W. Customer Service: Skills & Concepts for Success. 2nd ed. New York: McGraw-Hill, 2002.
MLA CitationLucas, Robert W. Customer Service: Skills & Concepts for Success. 2nd ed. New York: McGraw-Hill, 2002.
Warning: These citations may not always be 100% accurate.