Customer once, client forever : 12 tools for building lifetime business relationships
| Main Author: | Buckingham, Richard |
|---|---|
| Other Authors: | Brown, Paul B. |
| Published: |
Washington, DC:
Kiplinger Books,
2001.
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| Subjects: |
| Physical Description: |
xxiii, 285 p.; 25 cm. |
|---|---|
| ISBN: |
0938721828 (hbk.) |