APA Citation

Buckingham, R., & Brown, P. B. (2001). Customer once, client forever: 12 tools for building lifetime business relationships. Washington, DC: Kiplinger Books.

Chicago Style Citation

Buckingham, Richard, and Paul B. Brown. Customer Once, Client Forever: 12 Tools for Building Lifetime Business Relationships. Washington, DC: Kiplinger Books, 2001.

MLA Citation

Buckingham, Richard, and Paul B. Brown. Customer Once, Client Forever: 12 Tools for Building Lifetime Business Relationships. Washington, DC: Kiplinger Books, 2001.

Warning: These citations may not always be 100% accurate.